Unfortunately, even when your practice is struggling to handle calls and enquiries, it’s not possible to use WhatsApp to call landline numbers, but you can use its built-in call and chat features to respond to patients faster. This matters if your dental practice still relies only on forms and calls, because you can lose enquiries before your reception team can respond.
At The Creative Composite, we offer a Manychat WhatsApp automation service designed to help you respond to patient enquiries faster. You can’t call a landline from WhatsApp, but you can use it to chat and take calls from leads who’ve come to you through social media and ads. With faster response times, you can attract more patients ready to book a consultation at your practice.
How a WhatsApp automation system benefits your dental practice
Improved responsiveness
Instant patient response connects you with patients who are genuinely interested in specific treatments and ready to book appointments. Through our Manychat WhatsApp automated system, you can give patients the information they need, at the exact moment when they are ready to make a booking at your practice. We offer this service to help you capture leads you’d otherwise lose to missed calls or slow replies. Who doesn’t want to reduce missed dental leads?
Enhanced patient experience
Make life easier for your patients by interacting via the dental practice WhatsApp system. Mobile-first communication keeps patients happy, and stops you losing leads to slower competitors. The automation makes it easier for your patients to book appointments, get treatment information, and request price quotations from anywhere, anytime.
Boosted conversion rates
Instant responses via WhatsApp increase the chances of patients deciding to go ahead with treatment and book the treatment. When they immediately get the answers they need, patients become more decisive and are less likely to hesitate or continue comparing other practices before scheduling an appointment. This is exactly how WhatsApp automation supports dental lead conversion; by removing the gap between interest and booking.
Reduced missed calls and workload
An instant messaging app reduces missed calls that could otherwise have become bookings. This automation system enables you to respond instantly to most enquiries and connect with patients so they don’t feel ignored. We can set up templates with useful information, so patients get help before your team even sees the message. This setup reduces the load on your treatment coordinators (TCOs) and reception team, allowing them to focus their attention on crucial tasks.
Our WhatsApp tool can help your dental practice manage these tasks:
Welcome messages and practice information
The WhatsApp automation service can be set up to welcome patients and present vital information about your dental practice. Through automated messages, patients can instantly access information such as clinic location, business hours, treatments offered, and alternative contact details.
Appointment scheduling
Our WhatsApp automation tool enables you to instantly respond to patients’ booking requests for consultations. This reduces the risk of losing leads to slow response times.
You can also increase patient satisfaction by confirming appointments a lot faster through the app.
If your patients need to reschedule their appointment, they just need to send their request via an instant message or call, and you can respond through the app to confirm the date change.
Requests for treatment information
Patients typically want to know more about specific treatments before booking their consultation. If they don’t get an immediate response, they’re more likely to take their search elsewhere. You can offer more value to patients by using WhatsApp to give them the details they need. We can set up these automated responses using templates to instantly respond to patients and free up your team’s time. By offering readily available information, you can encourage patients to make up their minds faster and book a consultation at your practice.
Treatment cost and insurance quotes
Cost is one of the most important factors that patients consider when it comes to dental treatments. If you miss calls or chat enquiries from patients, they will most likely move on until they find a practice with available pricing information, and book an appointment there instead.
With our WhatsApp automation service, your dental practice can respond instantly to enquiries about pricing. We can set up templates with treatment and/or consultation costs that patients can access via chat, letting them know what to expect cost-wise from the start. The information can help them decide more quickly to book an appointment with you for the treatment they need.
We offer this automation tool to ease any worries about cost, especially with options to spread the cost of treatment. Insurance quotes and payment plan details can be presented via templates or sent automatically through instant messaging in the app.
Post-treatment support
Patients typically have questions post-treatment, even after they’ve left your dental practice. Make this period more convenient for your patients by using The Creative Composite’s automation tool. You can’t use WhatsApp to call landline numbers, but you can use it to chat or receive calls from patients, so you can respond instantly to their concerns after a dental treatment. This is especially useful for general information, such as recovery guidance, follow-up instructions, and medication reminders.
Dental emergency enquiries
Automation significantly improves how quickly your practice can respond, especially in emergency dental cases. TCC helps you deliver urgent information by setting prompts that patients can respond to depending on their dental problem. This allows your team to conduct an initial assessment of the issue, and guide them on what to do before their emergency visit.
Is your practice swamped with non-clinical tasks? It’s time to modernise and ease most of the burden off your team. The Creative Composite offers a WhatsApp automation system to help you respond faster to patients, reduce workload on your team, and increase conversion rates. Contact us now to learn more.
FAQs
Can I call a landline with WhatsApp?
No, you can’t make a voice call from WhatsApp to a landline. However, you can work around this limitation by sending a clickable link in the WhatsApp chat. By clicking the link, the user’s mobile phone (outside the app) can connect with the associated landline number.
Is there another way to communicate with patients via WhatsApp aside from chats and voice calls?
Yes, you can make video calls through the app to interact with your patients. You can maximise this feature during initial consultations, post-treatment or follow-up sessions, and visual assessments before dental appointments. This is a convenient way to communicate with patients, especially if they are unable or don’t have the time to come to your practice for an in-person consultation.
Why do patients prefer WhatsApp for dental enquiries?
Patients appreciate the easy interaction offered by WhatsApp, which allows them to make enquiries via instant messaging anytime instead of awkward phone calls. They can also send images of dental issues and other media through the app without compromising their privacy and comfort.
How do we guide patients to make bookings through WhatsApp?
We can add a click-to-chat link on your dental practice website to guide patients to book their appointments via WhatsApp chat. The link can also be integrated into your Google Business Profile, making it easier for prospective patients to get in touch after they find your practice online.
